SHIPPING & RETURNS
Return & Exchange Policy
Pure Balance Boards currently ships exclusively to the US
Shipping and handling rates are as follows...
Nugget PBB $25
Original PBB $35
The processing time for orders is 2-6 days. After your order has been shipped, delivery time within the United States is usually around 2-7 business days.
Packages are shipped through FedEx, USPS, or UPS.
For any unused product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: The customer is responsible for paying the shipping cost to return the product to Pure Balance Boards.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.